Harness the Power of Service Management with HP Education Services

Training, Mentoring and Consulting Solutions

Training, Mentoring and Consulting Solutions

Customers and business units are constantly looking to their IT service provider to help them achieve their business outcomes. How do we make sure that our IT service provision is making the right contribution? ITIL® is an industry wide framework for developing, managing and supporting IT services based on industry best practices that can help. HP Education Services offers training, mentoring and consulting solutions that equip IT professionals and management with knowledge and skills to optimize your IT Environment to support your business with greater levels of efficiency and quality.

ITSM education solutions from HP will:

  • Educate staff and manage ITIL certifications
  • Provide consulting services to help define & improve ITSM competencies
  • Determine key capabilities for staff
  • Support awareness; management “buy-in”
  • Create a common language and understanding
  • Plan for organizational changes

Individual ITIL Expert Certification

HP Education Services provides a complete and comprehensive set of courses for individuals considering ITIL Certification. Starting from the ITIL Foundation course, participants can learn how to plan and manage services and processes at each IT service lifecycle stage (Intermediate Lifecycle courses) and/or how to design and perform processes (Intermediate Capability courses).

Introductory ITIL Courses

  • ITIL Foundation for Service Management (with Race to Results Simulation or Case Study)

ITIL Intermediate Lifecycle Courses

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL Intermediate Capability Courses

  • Planning, Protection and Optimization (PPO)
  • Service Offerings and Agreements (SOA)
  • Release, Control and Validation (RCV)
  • Operational Support and Analysis (OSA)

Enterprise Efficiencies and Improvements with HP Service Management

Organizations benchmark themselves against peers and seek to close gaps in capabilities. This enables them to become more competitive by improving their ability to deliver quality services that meet the needs of their customers at a price their customers can afford:

HP Education Services also has offerings geared towards enterprise efficiencies and improvements for IT organizations as a whole rather than on individual employees:

  • Applied Service Management Workshops
  • ITSM Assessments
  • ITSM Mentoring
  • Service Management Professional Program
  • Customized Service Management Packages

For additional information on each of these offerings, please review the service brief.

If you are interested in obtaining ITSM training, mentoring or consulting solutions, please contact your local HP Education Services office.

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